Contact Us

Select the program or topic you need to contact us about.

The information here includes toll-free numbers, hours of operation, and payment addresses.

For mailed payments, include your remittance slip and write your account number on your check. Include any special instructions on a separate piece of paper.

Log In to Send Us an Email

Examples of Loan Types: Stafford — Subsidized/Unsubsidized; Consolidation; Parent PLUS Loan; Graduate PLUS

Call us toll-free at 888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

Fax: 800-848-1949
International Fax: 001-570-821-6585

Loan Payments:
Navient
P.O. Box 9533
Wilkes-Barre, PA 18773-9533

Cosigner Loan Payments:

Navient
P.O. Box 9555
Wilkes-Barre, PA 18773-9555

General Correspondence and Submitting Documents:
Navient
P.O. Box 9500
Wilkes-Barre, PA 18773-9500

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in to your account and access the Email Us feature.

Examples of Loan Types: Direct Loan — Subsidized/Unsubsidized; Direct Consolidation Loan; Direct Parent PLUS Loan; Direct Graduate PLUS

Call us toll-free at 800-722-1300
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International: If the 800-722-1300 toll-free number doesn’t work for you, call us at 317-806-0580 (charges apply).

Fax: 866-266-0178
International Fax: 001-570-706-8563

Loan Payments:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 740351
Atlanta, GA 30374-0351

General Correspondence:
Navient – U.S. Department of Education Loan Servicing
P.O. Box 9635
Wilkes-Barre, PA 18773-9635

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in to your account and access the Email Us feature.

Examples of Loan Types: Sallie Mae Smart Option, Signature, Tuition Answer, Career Training

Call us toll-free at 888-272-5543
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

Fax: 800-443-9723
International Fax: 001-317-841-1713

Loan Payments:
Navient
P.O. Box 9000
Wilkes-Barre, PA 18773-9000

Cosigner Loan Payments:

Navient
P.O. Box 9988
Wilkes-Barre, PA 18773-9988

General Correspondence and Submitting Documents:
Navient
P.O. Box 9640
Wilkes-Barre, PA 18773-9640

When you send us correspondence, please provide your account number and sufficient detail so that we can address your inquiry.

To email us, log in to your account and access the Email Us feature.

Call us toll-free at 855-284-4879
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

TDD: 877-713-3833

International:
Toll-free 001-888-272-5543 or
001-317-570-7397 (charges apply)

Fax: 800-848-1949
International Fax: 001-317-578-6700

Email: militarybenefits@navient.com

COLLEGESERV®

Providing support for schools to assist with borrower related issues/repayment counseling, enrollment updates, or guidance with our online reports.

Call us toll-free at 888-272-4665
Monday – Thursday 8 am – 9 pm and Friday 8 am – 8 pm ET

Fax: 866-266-0178

Email: collegeserv@navient.com

ELECTRONIC SERVICES

Providing technical support for monitoring of electronic file delivery and assistance with School Servicing Portal navigation.

Email: esnavi@navient.com

Journalists / Members of the Media – Visit our Newsroom
Job Applicants – Join our team
Prospective Suppliers – Register to be a vendor
Shareholders – Send us correspondence

Employment Verification – Visit The Work Number or call 1-800-367-2884.


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