TRUST & SECURITY
Our attention to compliance, privacy, and information security has earned us the trust of public and private sector clients.
Culture of Compliance
We maintain a robust, multi-layered compliance management system and thoroughly understand and comply with applicable federal and state laws.
Our commitment to compliance helps us anticipate and address regulatory requirements. Our processes and systems operate within the stringent standards set forth for government contractors and financial services companies.
We continually make enhancements to help our customers, drawing from a variety of data inputs, including direct feedback, surveys, regulatory direction, and market research. We also escalate personalized assistance to customers who need additional support and issue resolution.
Do you have an issue that needs escalation?
Contact the Office of the Customer Advocate (OCA)
Need to appeal your response from OCA?
You can do that here.
Training and Education
Navient has a robust training and development program. We are honored that Training magazine has once again recognized Navient as a Training Top 125 award-winning organization — the premier learning industry awards program recognizing the most successful learning and development programs in the world.
A benchmark of our training and development program is our focus on engagement through individual career development including leadership and management training programs, computer-based training options, and career development plans.
We are dedicated to helping our clients and customers keep their information secure when using our websites.
With the evolving threats facing all companies, we are committed to setting the standard in secure customer partnerships.