VALUES & PEOPLE

At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.

Our Values

Our core values support our vision and shape the culture of our company.

These values guide everything we do: how we interact with and serve our clients; how we hire, develop, and retain our people; and how we contribute to our communities as responsible corporate citizens.

These principles serve as the foundation for the passion, commitment, and integrity we bring to our business every day.

  • Customer-centricity: Putting customers first in all we do.
  • Leadership: Always striving to be the best at what we do.
  • Integrity: Our transparent, responsible approach is a source of pride.
  • Proactivity: Action-oriented and driven to get things done for our customers.
  • Stability: Reliable, trustworthy, and compliance-focused.
  • Innovation: Always thinking of new and better ways to add value.

TEAM NAVIENT

LEADERSHIP

BOARD OF DIRECTORS

Awards

We're proud to be recognized by diversity and humanitarian organizations for our company's work and for our employees' unwavering commitment.

  • Best Board Diversity Initiative Award
  • Better Business Bureau 
  • ClearMark Award of Distinction
  • Company that Cares
  • CPA-Zicklin "Trendsetter"
  • Financial Capability Innovation Award
  • Governor's ImPAct Award
  • Healthy Workplace Continuing Excellence
  • Human Rights Campaign Corporate Equality Index
  • Military Friendly Employer Award
  • Training Top 125
  • "W" Company Award
  • Champion of Board Diversity

History

Since our creation in 1973, we continue to support the educational and economic achievements of millions of customers.

2018

Designated a “Trendsetter” in the CPA-Zicklin Index of Corporate Political Disclosure and Accountability.

Named a Military Friendly Employer for the fifth consecutive year.

Announces agreement for First Data to acquire Navient’s student loan technology platform.

2017

Acquires Earnest, a leading financial technology and education finance company.

Purchases $6.9 billion student loan portfolio.

Launches Career Playbook video series to connect customers with leading career advice.

Expands health information management capabilities with acquisition.

Acquires Duncan Solutions, expanding the company’s presence in municipal and toll service markets.

2016

The U.S. Department of Treasury's Internal Revenue Service selects Pioneer Credit Recovery to support its national recovery program.

2015

Acquires health care revenue cycle management firm Xtend Healthcare and business services firm Gila.

Launches first study on the financial health of young Americans, Money Under 35.

Receives ClearMark Award of Distinction for providing clear and effective messaging to support successful customer transitions.

Headquarters is established in Wilmington, Delaware.

2014

Launches Path to Success, a free financial literacy interactive education series.

Surpasses gender parity with more than 50 percent women on its board, attracting nationwide recognition from 2020 Women on Boards, the Women's Forum of New York, and the New York Stock Exchange.

Separates from Sallie Mae and becomes a publicly traded company on the Nasdaq under the ticker symbol NAVI.

2012

Becomes the first student loan servicer to offer a dedicated customer service team to serve military members with student loans.

2010

Congress passes legislation ending the Federal Family Education Loan Program (FFELP); U.S. Department of Education expands its direct lending program to replace FFELP.

2009

Selected to service federal loans on behalf of the U.S. Department of Education.

2004

Government Sponsored Enterprise status is dissolved.

2002

Acquires Pioneer Credit Recovery, Inc. and General Revenue Corporation (GRC), two industry-leading asset recovery companies, deepening student loan-related services and expanding into other federal collection services.

2000

USA Group combines with company, expanding services.

1995

First securitization transaction is valued at $1 billion.

1993

Introduces incentives to reward borrowers for establishing good payment habits.

1987

The number of employees doubles in one year as three new servicing centers are opened to better serve 2 million customers, roughly a quarter of student loans outstanding.

1984

Shares begin publicly trading.

1979

Total assets exceed $1 billion.

1978

Board authorizes in-house loan servicing operations.

1975

First shareholder meeting is held.

First loan is purchased from 1st Pennsylvania Bank.

1973

The Student Loan Marketing Association (nicknamed "Sallie Mae") opens its doors as a Government-Sponsored Enterprise (GSE) to support the student loan program created by the Higher Education Act of 1965.

Locations

Headquartered in Wilmington, Delaware, Navient also employs team members in western New York, northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, Wisconsin, California and other locations.