At Navient, our mission is to enhance the financial success of our customers by delivering innovative solutions and insights with compassion and personalized service.

Our Values

Our core values support our vision and shape the culture of our company.

These values guide everything we do: how we interact with and serve our clients; how we hire, develop, and retain our people; and how we contribute to our communities as responsible corporate citizens.

These principles serve as the foundation for the passion, commitment, and integrity we bring to our business every day.

  • We strive to be the best.
    By relentlessly pursuing the right solutions, we deliver on our promises to each other and those we serve.
  • We’re stronger together.
    We succeed because we’re inclusive and authentic, and we know good ideas can come from anywhere and anyone.
  • We earn the trust of our customers and colleagues.
    This is achieved by always holding each other accountable and acting with integrity.
  • We innovate always and everywhere.
    We empower each other to think differently, develop ourselves, and grow our company.





We're proud to be recognized by diversity and humanitarian organizations for our company's work and for our employees' unwavering commitment.

  • BBB’s Torch Award for Ethics
  • Best Board Diversity Initiative Award
  • Champion of Board Diversity
  • ClearMark Award of Distinction
  • Company that Cares
  • CPA-Zicklin "Trendsetter"
  • Financial Capability Innovation Award
  • Governor's ImPAct Award
  • Healthy Workplace Continuing Excellence
  • Human Rights Campaign Corporate Equality Index
  • Military Friendly Employer Award
  • Training Top 125
  • "W" Company Award


Since our creation in 1973, we continue to support the educational and economic achievements of millions of customers.


Earnest recognized as Best Student Loan Refinancing Product by NerdWallet.

Named a Military Friendly Employer for the seventh consecutive year.


Launches private student loans.

Named a Military Friendly Employer for the sixth consecutive year.


Designated a “Trendsetter” in the CPA-Zicklin Index of Corporate Political Disclosure and Accountability.

Named a Military Friendly Employer for the fifth consecutive year.

Announces agreement for First Data to acquire Navient’s student loan technology platform.


Acquires Earnest, a leading financial technology and education finance company.

Purchases $6.9 billion student loan portfolio.

Launches Career Playbook video series to connect customers with leading career advice.

Expands health information management capabilities with acquisition.

Acquires Duncan Solutions, expanding the company’s presence in municipal and toll service markets.


The U.S. Department of Treasury's Internal Revenue Service selects Pioneer Credit Recovery to support its national recovery program.


Acquires health care revenue cycle management firm Xtend Healthcare and business services firm Gila.

Launches first study on the financial health of young Americans, Money Under 35.

Receives ClearMark Award of Distinction for providing clear and effective messaging to support successful customer transitions.

Headquarters is established in Wilmington, Delaware.


Surpasses gender parity with more than 50 percent women on its board, attracting nationwide recognition from 2020 Women on Boards, the Women's Forum of New York, and the New York Stock Exchange.

Separates from Sallie Mae and becomes a publicly traded company on the Nasdaq under the ticker symbol NAVI.


Becomes the first student loan servicer to offer a dedicated customer service team to serve military members with student loans.


Congress passes legislation ending the Federal Family Education Loan Program (FFELP); U.S. Department of Education expands its direct lending program to replace FFELP.


Selected to service federal loans on behalf of the U.S. Department of Education.


Government Sponsored Enterprise status is dissolved.


Acquires Pioneer Credit Recovery, Inc., an industry-leading asset recovery company, deepening student loan-related services and expanding into other federal collection services.


USA Group combines with company, expanding services.


First securitization transaction is valued at $1 billion.


Introduces incentives to reward borrowers for establishing good payment habits.


The number of employees doubles in one year as three new servicing centers are opened to better serve 2 million customers, roughly a quarter of student loans outstanding.


Shares begin publicly trading.


Total assets exceed $1 billion.


Board authorizes in-house loan servicing operations.


First shareholder meeting is held.

First loan is purchased from 1st Pennsylvania Bank.


The Student Loan Marketing Association (nicknamed "Sallie Mae") opens its doors as a Government-Sponsored Enterprise (GSE) to support the student loan program created by the Higher Education Act of 1965.

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Headquartered in Wilmington, Delaware, Navient also employs team members in western New York, northeastern Pennsylvania, Indiana, Tennessee, Texas, Virginia, Wisconsin, California and other locations.

© 2022 Navient Solutions, LLC (NMLS #212430). All rights reserved.

Navient and the Navient logo are registered service marks of Navient Solutions, LLC. Navient Corporation and its subsidiaries, including Navient Solutions, LLC, are not sponsored by or agencies of the United States of America.